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SERVQUALAMultiple-itemScaleforMeasuringConsumerPerceptionsofServiceQuality...Everysingleparticipantwasinterviewedusingastructuredquestionnaire ...,由PChatzoglou著作·2014·被引用61次—TheoriginalSERVQUALinstrument(Parasuramanetal.,1988)includes22pai...
Using the SERVQUAL Model to assess Service Quality and ...
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由DChingangNde著作·2010·被引用33次—ThisquestionnaireisdevelopedfromtheSERVQUALmodelandthismakesitobjectiveand...servicequality;and.SERVQUALfailstomeasureabsoluteservice ...
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